We require a deposit of 25% of the total bill at the time of your booking, to secure your place in our diary.
The remaining balance needs to be paid at least 7 days before your event, or 14 days for bookings of 20+ people.
We may apply a charge if you require to hire the items for more than two days, but this will be discussed with you at the time of booking.
We will deliver for free within an 8 mile radius from Westfield, East Sussex. If your location is further than this, we will charge £0.40p per mile.
We will collect your items at a time pre-arranged with you. There is no need to wash any of the crockery as we will take everything away as it is and do this ourselves (which means less after-party mess for you to worry about).
Hired only items (not part of an afternoon tea) will be delivered in boxes and it will down to the client to unpack and repack the items. If you would prefer us to unpack, set up and repack your items, than this can be added at an extra charge and can be discussed at time of booking. (No charge for afternoon tea bookings as set up and clear up is included in the full afternoon tea package)
50% of your deposit will be non-refundable.
If you cancel your order more then 2 weeks before the event date then we will return 50% of your deposit.
If you are cancelling your order less than 14 days before your event date, then regrettably we will not return your 25% deposit.
If you have paid for your event in full and then cancel less then 14 days before the event, then we will have to look at the individual circumstances and reason for cancellation before making a decision on whether to issue a refund.